[1]黄洁倩.风险管理在门诊输液室护理管理中的应用效果[J].医学信息,2018,31(23):171-173.[doi:10.3969/j.issn.1006-1959.2018.23.050]
　HUANG Jie-qian.Application of Risk Management in Nursing Management of Outpatient Infusion Room[J].Journal of Medical Information,2018,31(23):171-173.[doi:10.3969/j.issn.1006-1959.2018.23.050]
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风险管理在门诊输液室护理管理中的应用效果()

医学信息[ISSN:1006-1959/CN:61-1278/R]

卷:
31卷
期数:
2018年23期
页码:
171-173
栏目:
护理研究
出版日期:
2018-12-01

文章信息/Info

Title:
Application of Risk Management in Nursing Management of Outpatient Infusion Room
文章编号:
1006-1959（2018）23-0171-03
作者:
黄洁倩
共青城市人民医院护理部，江西 共青城 332020
Author(s):
HUANG Jie-qian
Department of Nursing,Gongqingcheng City People's Hospital,Gongqingcheng 332020, Jiangxi,China
关键词:
门诊输液室护理; 风险管理; 护理管理
Keywords:
Outpatient infusion room nursing; Risk management; Nursing management
分类号:
R47
DOI:
10.3969/j.issn.1006-1959.2018.23.050
文献标志码:
A
摘要:
研究风险管理在门诊输液室护理管理中的价值。方法 选取2017年2月~2018年2月我院门诊输液室收治的80例患者，随机分为研究组和对照组，每组40例。对照组采取常规门诊室输液护理，研究组采取风险管理，比较两组患者护理满意率、护理纠纷发生率、护理人员的技能考试优良率以及护理人员的HAMA评分。结果 研究组的护理满意率（97.50%）高于对照组（72.50%），护理人员的技能考试优良率（86.67%）高于对照组（53.33%），护理纠纷发生率（0）低于对照组（17.50%），且差异具有统计学意义（P＜0.05）。研究组的躯体性焦虑评分、精神性焦虑评分和HAMA总分均低于对照组，且差异具有统计学意义（P＜0.05）。结论 在门诊输液室管理中采取风险管理，有效的提高了患者的护理满意度，同时也改善了护理人员的焦虑情绪，降低了护理纠纷的发生率。
Abstract:
Objective To analyze the effect of risk management in nursing management of outpatient infusion rooms. Methods We chose 80 patients who underwent treatment in the infusion room, they were divided into research group and control group,40 patiens in each group.The control group received routine infusion care, and the research group adopted risk management, we compared the patient satisfaction rate, the incidence of nursing disputes, the excellent rate of skills test, and the HAMA score of the nursing staff. Results The nursing satisfaction rate of the study group(97.50%) was higher than that of the control group(72.50%), the excellent rate of nursing staff's skill test (86.67%) was higher than that of the control group (53.33%), and the incidence of nursing disputes (0) was lower than that of the control group. (17.50%), the difference was statistically significant (P<0.05). The physical anxiety score, mental anxiety score and HAMA score of the study group were lower than the control group, and the difference was statistically significant(P<0.05). Conclusion Risk management is adopted in the management of outpatient infusion rooms,which effectively improves the patient's satisfaction with nursing, and also improves the anxiety of nursing staff and reduces the incidence of nursing disputes.

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更新日期/Last Update: 2018-12-17