[1]邹志合,欧阳邦辉,陈志强,等.大型集团医院门诊号源统一管理设计应用[J].医学信息,2018,31(18):1-3.[doi:10.3969/j.issn.1006-1959.2018.18.001]
　ZOU Zhi-he,OUYANG Bang-hui,CHEN Zhi-qiang,et al.Large-scale Group Hospital Outpatient Source Unified Management Design Application[J].Journal of Medical Information,2018,31(18):1-3.[doi:10.3969/j.issn.1006-1959.2018.18.001]
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大型集团医院门诊号源统一管理设计应用()
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医学信息[ISSN:1006-1959/CN:61-1278/R]

卷:
31卷
期数:
2018年18期
页码:
1-3
栏目:
出版日期:
2018-09-15

文章信息/Info

Title:
Large-scale Group Hospital Outpatient Source Unified Management Design Application
文章编号:
1006-1959（2018）18-0001-03
作者:
邹志合1; 2 ; 欧阳邦辉1; 2; 陈志强1; 2 ; 谢德衡1
1.湖南省郴州市第一人民医院信息中心，湖南 郴州 423000； 2.南华大学医院管理研究所，湖南 郴州 423000
Author(s):
ZOU Zhi-he1; 2; OUYANG Bang-hui1; 2; CHEN Zhi-qiang1; 2; XIE De-heng1
1.Hunan Chenzhou First People's Hospital Information Center,Chenzhou 423000,Hunan,China; 2.Institute of Hospital Management,University of South China,Chenzhou 423000,Hunan,China
关键词:
集团医院; 门诊号源; 管理
Keywords:
Key words：Group hospital; Outpatient service source; Management
分类号:
TP311.52
DOI:
10.3969/j.issn.1006-1959.2018.18.001
文献标志码:
B
摘要:
郴州市第一人民医院作为湘南地区大型三甲综合性集团医院，下设三个院区，年门诊量超210万人次，但是门诊预约率一直不高。针对这样的情况，本文将围绕门诊号源这一核心问题，着重从医院信息系统角度和门诊管理层面做了一些调整和优化，从而全面提升医院门诊综合服务能力，改善患者就医体验。通过全集团统一的号源管理、门诊分时段限号、非急诊全预约结束了各分院预约服务各自为政的局面，增强了医院和患者之间的互信，有效地提高了门诊就诊预约率和患者满意度。
Abstract:
Abstract：As the large-scale top three comprehensive group hospital in Xiangnan,the First People's Hospital of Chenzhou has three hospital districts with an annual outpatient volume of over 2.1 million.However,the outpatient appointment rate has not been high.In view of this situation,this article will focus on the core issue of outpatient service source,focusing on the adjustment and optimization of hospital information system and outpatient management,so as to comprehensively improve the comprehensive service capacity of hospital outpatients and improve the patient experience.Through the unified number source management,out-patient time limit and non-emergency full appointment,the situation of separate booking services in each branch was ended,the mutual trust between the hospital and patients was enhanced,and the outpatient appointment rate and patient satisfaction were effectively improved.

参考文献/References:


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更新日期/Last Update: 2018-09-15