[1]李 爽,李 丽,杨 艳,等.我国医养结合服务质量评价指标体系范围综述[J].医学信息,2022,35(16):167-173.[doi:10.3969/j.issn.1006-1959.2022.16.043]
　LI Shuang,LI Li,YANG Yan,et al.Review on the Scope of Service Quality Evaluation Index System of Medical-nursing Combination in China[J].Journal of Medical Information,2022,35(16):167-173.[doi:10.3969/j.issn.1006-1959.2022.16.043]
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我国医养结合服务质量评价指标体系范围综述()
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医学信息[ISSN:1006-1959/CN:61-1278/R]

卷:
35卷
期数:
2022年16期
页码:
167-173
栏目:
综述
出版日期:
2022-08-15

文章信息/Info

Title:
Review on the Scope of Service Quality Evaluation Index System of Medical-nursing Combination in China
文章编号:
1006-1959（2022）16-0167-07
作者:
李 爽; 李 丽; 杨 艳; 等
（贵州中医药大学护理学院，贵州 贵阳 550025）
Author(s):
LI Shuang; LI Li; YANG Yan; et al.
(School of Nursing,Guizhou University of Traditional Chinese Medicine,Guiyang 550025,Guizhou,China)
关键词:
医养结合; 服务质量评价指标体系; 医疗服务; 生活照料服务
Keywords:
Combination of medical and health care; Service quality evaluation index system; Medical services; Living care services
分类号:
R197.1
DOI:
10.3969/j.issn.1006-1959.2022.16.043
文献标志码:
A
摘要:
目的 描述并分析我国医养结合服务质量评价指标体系的研究现状。方法 计算机检索9个文献数据库，检索时间为建库至2021年6月30日。由2名研究者按照纳入和排除标准独立筛选文献、提取资料，并采用描述分析法对结果进行汇总、分析。结果 共纳入18篇文献，其中最早的文献发表于2015年；在纳入的评价指标中出现频率较高的为基础设施设备（88.89%）、医疗服务（88.89%）、生活照料服务（66.67%）、环境要求（61.11%）；在医养结合服务质量评价体系的构建过程中，8篇（44.44%）应用初选指标原则；评价体系的主要评估对象为老年人的最多，有11篇（61.11%）；12篇（66.67%）文献报告了共计5种评价方法，以服务质量差距评价法（22.22%）的应用率最高。结论 通过系统分析发现，我国医养结合服务质量评价指标体系尚处于探索阶段，指标内容缺乏具体性和创新性，指标赋权方法单一和评价方法多样性不足。
Abstract:
Objective To describe and analyze the research status of service quality evaluation index system of medical-nursing combination in China.Methods Nine databases were searched by computer until 30 June 2021. Two researchers independently screened literature according to inclusion and exclusion criteria, extracted data, and summarized and analyzed the results by descriptive analysis.Results A total of 18 literatures were included, of which the earliest published in 2015. Among the included evaluation indicators, infrastructure equipment (88.89%), medical services (88.89%), life care services (66.67%), and environmental requirements (61.11%)were frequently used. In the process of constructing the service quality evaluation system of the combination of medical care and nursing, 8 articles (44.44%) applied the principle of primary selection index. From the main evaluation objects of the evaluation system, the elderly (61.11%)were the most evaluated objects. In terms of evaluation methods, 12 articles (66.67%) reported that there were five evaluation methods in total, among which the service quality gap evaluation method (22.22%) had the highest application rate.Conclusion Through systematic analysis, it is found that the evaluation index system of medical and nursing service quality in China is still in the exploratory stage, with lack of specificity and innovation in index content, single index weighting method and insufficient diversity in evaluation methods.

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更新日期/Last Update: 1900-01-01